Frequently Asked Questions
Find answers to common questions about our collections and services
What materials are used in your knitwear?
We specialize in luxury natural fibers, primarily sourcing premium Mongolian cashmere, organic linens, and fine silk blends.
How should I care for my cashmere garments?
We recommend hand washing in cold water with a gentle detergent or professional dry cleaning to maintain the integrity of the fibers.
Do you offer international shipping?
Yes, Brochu Walker ships to over 50 countries worldwide. International shipping rates and duties are calculated at checkout.
Can I modify or cancel my order after it has been placed?
Orders are processed quickly to ensure prompt delivery. Please contact customer service within 1 hour of placement for any modification requests.
How do I determine my correct size?
Each product page features a detailed size guide. Our silhouettes often feature a relaxed, effortless fit; we recommend sizing down if you prefer a more tailored look.
Are your gift cards physical or digital?
We offer E-Gift Cards that are delivered via email immediately after purchase, containing instructions on how to redeem them.